Service
Do you need service for your existing equipment?
Are you looking to make technology work for you in improving your bottom line?
At K & D Communications, we are committed to the highest level of customer service. When you are a client of K & D you actually work with K & D on all aspects of your systems. We won't pass you off to a vendor or a call center to answer your question. Our friendly employees provide the answers to you directly.
Don't hire a company that just gives you a list of phone numbers when you ask a question. Join the growing list of K & D satisfied clients who receive excellent value and old fashioned customer service.
Our technicians are factory trained and industry certified.
We offer a full range of innovative communication systems for your business or organization, each tailored to your particular needs. Whether you are interested in a new telephone system or simply saving money with service provider assistance, K & D brings you the best products and services that help you respond to the changing world.
24 / 7 Emergency Service
A technician is always on call, ready to offer assistance.
Maintenance Packages
K & D offers value packed maintenance contracts, including services such as:
- Annual review of your telephone bills
- Various Remote Services (time changes, additions, moves, changes and other remote services)
- Repair & Maintenance
- Employee Training on your Phone Systems
- See chart below for all the benefits you receive with K & D Maintenance
Compare all the features you get with K & D maintanance packages compared to not signing up:
Maintenance Service or Item Description |
with Maintenance Package |
No Maintenance |
| Response Time for Major System Failure | 4 Hours or less | When K & D schedule allows |
| Response Time for Routine Service Call | 24 Hours | When K & D schedule allows |
| K & D's Hours of Operation / On Call | 24/7 | Monday-Friday 8 am to 4 pm |
| Charge for Service Calls | No Charge (Included) | Standard or Overtime Rate |
| After Hours Emergency Service Calls | No Charge (Included) | Minimum 4 Hrs. @ Time & Half |
| Charge for Equipment Replacement | No Charge (Included) | List Price |
| Adds, Moves and Changes | 5% Discount / Labor and Parts | Billable |
| Remote Service Calls | No Charge (Included) | Billable |
| Remote Adds, Moves and Changes | No Charge (Included) | Billable |
| Review Telephone Bills Annually | No Charge (Included) | Requires Consulting Agreement |
| Savings as a Result of Consulting Service | No Charge (Included) | Billable Per Terms of Agreement |
| Service Calls for Third Party (Carrier) Problems | No Charge (Included) | Billable |
| Line Problems / Repair Coordination | No Charge (Included) | Billable |
| Equipment, Wire and Jack Maintenance | No Charge (Included) | Billable |
| Additional Employee Training on Phone Features | No Charge (1 Hour per Month) | Billable |
| Remote Time Changes | No Charge (Included) | Billable |
| Preventive Maintenance | No Charge (Included) | Billable |
| Service Calls - No Trouble Found | No Charge (Included) | Billable |
| New Systems and Upgraded Equipment | 10% Discount / Labor and Equipment | List Price |
Design
First we meet with you to understand your business and how technology can help you to grow your business opportunities. Then once when we understand your business needs, we work with you to develop the communications solutions that best helps you improve your operations efficiency and possibly even save you money at the same time.
Implementation
First a site survey is necessary to help both the customer and K & D understand what is needed.
Once the right communications and technology has been designed for your organization, we make sure there is a plan in place for proper implementation including:
- Correct cabling and jacks
- Installation
- Programming
- On-Site Training
Cabling & Wiring
Does your existing cabling look like this? |
It should look like this! |
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All K & D cabling (CAT 3, CAT 5, CAT 6, PVC, Plenum, etc) is installed professionally and neatly by our experienced team of technicians as necessary by your environment.
Carrier Contact Information
NetCarrier |
24 Hr. Tech Support |
 |
Cavalier |
24 Hr. Tech Support |
 |
Verizon |
24 Hr. Tech Support |
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Paetec |
24 Hr. Tech Support |
 |
Line Systems |
24 Hr. Tech Support |
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FAQs
ESI - Communication Servers:
www.esi-estech.com/products/systems/reset_time.php
Comdial - DSU/DXP/FX:
Comdial DSU/DXP/FX Time Change Instructions
Comdial - DX-80 or DX 120:
Comdial DX-80 or DX 120 Time Change Instructions
Vertical - Wave:
Vertical Wave User Guide
ESI - Communication Servers:
www.esi-estech.com/products/systems/record_holiday_greeting.php
- ESTECH 
