Data & Communications
Integrating your computers with your phone systems and service providers. As technology changes there are more options to increase efficiency while saving money...
Computer Telephone Integration - CTI
With technology becoming integrated into every aspect of our lives and businesses it is important to turn this to your advantage. With continued advancements in telephone and computer technology it will only become more integrated moving forward.
Computer Telephony Integration, or CTI, has expanded to include the integration of all channels of customer contact with your computer systems including voice, email, web and fax.
CTI can provide your company or organization with a competitive advantage and increased profitability. When your telephone rings your computer monitor can display who is calling. You can set up customer management software to pull up the information you need to access for that customer before you even pick up the phone.
You will be surprised at how affordable CTI software can be and K & D can often help you find other cost savings in your existing systems to cover some of these costs.
VIP Professional
If managing your day-to-day call activity is important to your business, you'll want ESI's VIP (Visually Integrated Phone). Working with advanced capabilities of your ESI phone system, VIP provides you with an important new dimension; control of your calls and voice mail. VIP lets you intelligently manage your telephone calls; sort and prioritize voice mail messages; and use your contacts more productively. In addition, VIP captures and logs details about every call.
ESI Media Management
An organization depends on its ESI Communications Server for such critical functions as call handling and voice mail. But, you can gain a much better handle on your organization and reduce many inherent risks by capturing, storing and analyzing the enormous amount of data that comes through your ESI system. This is the essence of ESI Media Management.
- Audio Call Logs
- System Call Activity
- Video Recordings
- Building Access Records
- ESTECH 
